All prices are in pounds sterling. Retail prices include VAT. We welcome payment via Paypal, by debit or credit cards or by direct banking transfer. Unfortunately we cannot accept cheques.
Descriptions and Care of Goods
We have taken every care to ensure that pictures and descriptions are representative, but please be aware that most products are hand made and minor variations are inevitable.
Out of Stocks
If there is an item ordered that has gone out of stock, we will contact you as soon as possible to discuss any suitable alternative or to issue a full refund.
Our delivery charges are based on the total weight of each order placed. This protects the customer from any multiple delivery charges, offering the best value possible. The delivery charge for each complete order will be clearly displayed before the checkout and a choice of different delivery options offered wherever possible.
All goods will be sent using a service that requires a signature, for security and peace of mind. Please specify a delivery address where someone will be available during normal office hours, to sign for the parcel. We aim to dispatch your order at least one working day after we receive it. Orders received in the morning may be dispatched the same day.
Delivery will usually take 2-5 working days from the order being placed. If we become aware of any potential delays, we will notify you at our first available opportunity. This may include disruption to the mail network, either on a local or national scale due to extreme weather conditions, for example.
In accordance with distance selling regulations, although all care is taken when packaging your goods, if something goes wrong and your goods arrive damaged, please follow the process below:
You must notify us by email at firstname.lastname@example.org within 48 hours of receiving the goods that you intend to return; we will then issue you with an authorised returns number or ‘ARN’ in short. Goods returned without an ARN number will usually be refused and returned to sender. The goods you wish to return must reach us within 10 working days of your notification of intent to return the item. If the goods are received by us outside of this 10 working day period, we will assume you wish the proceeds from the resale of the goods to go to a charity of our choosing. As a gesture of goodwill in such circumstances, providing no further costs have been incurred by ourselves as a result of a late return of goods, we may, at our discretion, issue a credit note to a customer, not exceeding the value of their purchase, minus postage costs.
We reserve the right to refuse goods received outside this 10-day period and if not in the original packaging (unless otherwise agreed) or as new.
Your statutory rights are not affected. On receipt of the returned goods we will either exchange them or process a full refund minus postage costs*
*If you are returning an item because of an error on our part we will refund all of the delivery charges incurred in the return of your item.
All returns must be made using the Royal Mail Standard Parcels or Royal Mail 1st Class Delivery Options. Please ask the post office for proof of postage (available free of charge).
Any items returned by different delivery options will be refused.
Use of Site
By accessing, browsing and using this site, The Customer acknowledges that The Customer has read, understood and agreed to be bound by these terms and to comply with all applicable laws. If The Customer does not agree to these terms, The Customer should not use this Site. The material provided on this Site is protected by law, including international treaties. This Site, either in part or in full, may not be reproduced, without prior written approval. The laws of the United Kingdom govern any matter relating to the use of this Site and the materials contained herein.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.